Privacy policy

1. Data controller

The controller of the personal data collected through the aDios app is the entity that owns the application (hereinafter, “aDios”), whose contact details are shown in the Legal Notice available in the app and on the official website.

For any question related to this Privacy Policy or to the processing of personal data, please use the contact email indicated in the app.

2. Personal data we collect

When you use aDios we may collect the following personal data:

• Identifying data: name or alias, email address and age.
• Data related to the grief process: type of loss and personal situation voluntarily shared by the user.
• User-generated content: messages in groups, entries in the personal journal, exercises, reflections and any other contributions made inside the app.
• Technical and usage data: information about the device, sessions and logs required for the app to function.
• Payment data: when a subscription or additional service is purchased, payment data is processed by external payment providers. aDios does not directly store full card details.

3. Purpose of the processing

Personal data is used to:

• Manage the user account and provide access to the app.
• Enable use of the support groups, content and personal tools.
• Personalise the user experience.
• Manage subscriptions, payments and renewals.
• Maintain the security and correct functioning of the app.
• Comply with legal obligations.

aDios does not use personal data for third-party advertising and does not sell personal data to third parties.

4. Legal basis

The processing is based on:

• The user's explicit consent when registering and accepting this Policy.
• The performance of the contracted service.
• Compliance with applicable legal obligations.

5. Especially sensitive data

Given the nature of the app, part of the information shared may be considered especially sensitive (relating to emotional health or personal situations).

Such data is treated with particular protection and only for the purpose of providing the service offered by the app.

The user voluntarily decides which information to share.

6. Data retention

Personal data will be kept as long as:

• The user account remains active, and
• It is necessary to fulfil legal obligations or address liabilities.

The user may request deletion of their account and personal data at any time.

7. Sharing data with third parties

aDios does not share personal data with third parties except:

• Where required by law.
• With service providers necessary for the operation of the app (for example, technical infrastructure or payment processing), always under confidentiality agreements and in compliance with applicable regulations.

8. International transfers

Some technical services may involve transfers of data outside the European Economic Area. In such cases, appropriate safeguards will be applied in accordance with data protection regulations.

9. User rights

The user may exercise, at any time, their rights of:

• Access
• Rectification
• Erasure
• Restriction
• Objection
• Portability of their data

To exercise these rights, please contact us through the channel indicated in the app.

10. Security

aDios applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

11. Minors

aDios is not directed to people under 18. We do not knowingly collect data from minors. If such a registration is detected, the account may be removed.

12. Changes to this Privacy Policy

This Policy may be updated to reflect legal changes or improvements to the service. Any change will be communicated through the app.

Continued use of aDios after such changes implies acceptance of the new Policy.